FAQs & Policies
I am a one-woman operation, friends! I strive to run my small business as efficiently and user-friendly as possible, but I am always looking for ways to improve. If you have a question that can't be answered below, please reach out to me through the contact form.
General Questions
Can I find your stuff in any local shops?
Yes! You can find some of my products at Atticus, The MAC, and Riverfront Park Gift Shop (in the Looff Carousel).
Do you sell at local art markets?
Normally, yes! However, I likely wont be attending any until spring of 2026. You can follow me on Instagram for any market announcements.
You posted something on Instagram that isn't in your shop. I MUST HAVE IT! How can I get it?
Lucky for you, I am a people pleaser and will usually go to the ends of the earth to get you said item. Please shoot me a message through the contact form!
Shipping & Returns
What is your turnaround time?
All orders will ship within 3-5 business days, depending on the item. If you only ordered stickers or postcards, I usually pop those in the mail next day.
Do you accept returns or exchanges?
I generally don't accept returns or exchanges; however, if an item arrives damaged or you received the wrong item, please let me know and I will do my best to help you out!
My order arrived damaged. What should I do?
I do my best to package all orders with love and care, but once they leave my hands, who knows what can happen! If your order gets damaged in shipping, please reach out to me immediately and I will do my best to help you out!
How is my order shipped?
Option 1: Depending on what inventory I have on hand, your order will be packaged together and shipped via USPS.
Option 2: Sometimes I don't have certain things in stock, in which case, they will ship directly from the printer.
Do you ship internationally?
I do not offer international shipping at this time.
Custom Design & Wholesale
Do you do custom designs?
Absolutely! Please reach out to madmerica.design@gmail.com or shoot me a message through the contact form.
Do you offer wholesale?
Yes! Check out my Wholesale page or reach out to me at madmerica.design@gmail.com to get more information and request my latest product line-sheet.